Privacy Policy

Your personal information and assets are our highest priority, and we’re fully committed to safeguarding them.

Keyvale Luxera collects and stores data essential to your trading activity on our trading platform. Details on how we collect and store this information are set out in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure complete transparency about how we collect and store your personal information:

Our aim is to make it clear how we collect and process data, so you can make informed decisions. We follow clear guidelines and processes for handling information across this official website. This policy explains how it works in practice and outlines the methods we use, providing accurate, transparent details about how your data is handled. You’re in control.

We’ll provide timely updates whenever we believe you should be informed. Transparency is important to us.

Our knowledgeable team is on hand to answer any enquiries about our processes, including our obligations under the laws of Australia. Contact us at info@keyvale-luxera.com.

• We do not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data for the following purposes, including the necessary operation of Keyvale Luxera services and to connect trader-members with third-party trading platforms. We also process data to maintain and enhance our official website functions and services, protect our rights, and meet regulatory or other legal obligations. Finally, where required, we process personal data to provide administrative and other business functions related to the Services provided to you, the client.

To better tailor our services to your preferences and needs, Keyvale Luxera uses personal data.

• To access and use the essential tools that help protect your personal data and safeguard your rights:

You can contact us at any time to access all of your personal data. We can update or delete it on request, and we can also arrange to transfer it to you or to a nominated third party. We offer this service and support to help you exercise your rights to privacy and control over your data.

• Keep your personal information secure:

We use bank‑grade security measures and industry best practice. While no system can be guaranteed 100% secure, we continually upgrade our defences and reinforce the safeguards we have in place.

We maintain a detailed, comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy sets out our procedures for collecting, processing and sharing personal information relating to natural persons.

These policy terms apply to all natural persons who are identifiable or have already been identified. This includes anyone who can be, or has been, identified using data entrusted to us, or data we can access and/or combine.

As defined in the Privacy Policy, the processing of data refers to the storage, management and organisation of personal data.

We do not collect, and do not seek to collect, any information about individuals under 18. We also do not allow anyone under 18 to use our platform for any purpose. If we become aware of a user or any data relating to someone under 18, we will delete that information immediately.

2. What personal information do we store?

When you register with us, we collect the personal information needed to give you access to our services. Where necessary, we may also request additional details to verify ownership of your account. To maintain and improve service quality, we collect and analyse data about your use of our platform’s services, as well as those of our third‑party partners.

3. You are under no obligation to provide the company with your personal information.

While you’re not required to provide your data, choosing not to may limit the services we can offer and restrict your access to our platform.

4. What personal data do we collect? When you visit our official website, we may collect the following personal data:

We do not collect information that could personally identify you. We do record details such as your specific account activity, the IP address used, and the date and time of access. For maintenance, security, and support purposes, we retain any system crash reports, browser details, and the type of device used to access your account. We also record your account’s language settings.

Regarding personal data collection, we only collect and store the information you consent to share when you use our service to connect with a third party trading platform.

The personal information you’ve provided to third-party platforms may include your full name, address, phone number, and email address.

5. Why does the company need my personal information, and is it legal for them to collect it?

We collect, store, and process your personal information solely for the purposes set out in this Policy. All such activities comply with applicable laws in Australia.

The company only handles, processes, or transmits your data in accordance with applicable laws in Australia. The legal bases for this are:

• By submitting your details to the company, you consent to the storage and processing of your personal data. You also authorise us to share this information with the relevant third-party trading platform, where required. Your consent covers the processing of your personal data for one or more specified purposes.
• To improve its services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may need to store and process your personal data.
• We process data when required to comply with legal obligations.

If you would like more information about the data processing the company is required to undertake, please contact us via email.

Below is a list of the specific purposes for which we may process your personal data, together with the relevant legal basis.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analysis, and provide other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share the personal information you provide with third-party services. In such cases, the use of your information will be governed by that company’s privacy policy, as set out on its official website. This may include multiple digital trading platforms.

To better serve our clients and enhance our services, the company may share personal information with its affiliates and partner companies.

Where required by law, or to protect our rights and assets and those of our third-party partners, we may disclose information to relevant legal or regulatory authorities.

In connection with significant business transactions—such as a company sale, seeking investment, or obtaining a loan—we may share relevant data in a lawful and appropriate manner. This also applies to any merger, restructuring, consolidation, or bankruptcy, in accordance with the law.

7. Use of Cookies and Third-Party Services

Cookies and similar technologies may be used for site analytics and, in collaboration with advertising partners, in accordance with applicable laws and industry standards.

Cookies are small files stored on your device when you visit our official website. We use them to collect information about your browsing behaviour and preferences to personalise and enhance your experience. Cookies help us remember your settings and tailor our services accordingly. They are also used for site analytics and to compile statistics that inform strategic planning.

There are two main types of cookies used on this site. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends, allowing the site to recognise you as a returning visitor and making it easier to use.

Types of cookies:

Cookies may be used as required, in line with their intended purpose:

Cookies are blocked or have been deleted

If you’d like to delete cookies or block them from being set, you can do this in your browser settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies will prevent some site features and operations from working as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to perform the operations described elsewhere in this policy. It may be kept for longer where required by local laws, regulations, or company policies.

Your personal data will be shared with third-party trading platforms at your request and discretion for 12 months. When this 12-month period ends, and with your consent, sharing will continue for a further 12 months.

As part of our operations, we routinely review all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

When necessary to deliver our services or for security reasons, personal data may be transferred to third countries (countries other than your own) and to international organisations under strict security protocols. We maintain data security to the highest possible standards to protect your data and ensure you retain access to legal remedies and rights in all circumstances.

All residents in the EEA (European Economic Area) are protected by data protection laws and safeguards.

• All data transfers are conducted under the EU’s legal jurisdiction and competence, in accordance with the standard data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 27 April 2016 (“GDPR”).
• All data transfers between public entities or authorities are carried out in compliance with Article 46(2). These transfers are governed by a legally binding, enforceable agreement.
• The European Commission’s Standard Contractual Clauses (SCCs), under Article 46(2)(c) of the GDPR, set out the conditions for international data transfers, which are conducted in accordance with those Clauses. You can read the Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For details about the specific security measures we use to safeguard your personal data during third country transfers, please email info@wealthwaydigital.uk.

10. Protection of Personal Data

Personal data is protected with the highest level of technical and organisational measures, in line with gold‑standard procedures. These measures help prevent unlawful or accidental destruction, loss, or alteration of that data.

While we use best-practice measures and comply with legal standards for data protection, we cannot guarantee that your personal data will be entirely error-free in all circumstances. Accordingly, we are not liable for any disclosure of personal data, or for incidental, intangible, or consequential loss or damage. This includes events beyond our control, such as transmission errors, unauthorised third-party access, or other similar causes.

In response to legally binding requests from regulators or legal authorities, we may be required to disclose your personal information. Once disclosed under legal compulsion, we cannot control how those authorities handle, store, or protect it.

Information transmitted over the internet, including personal information, may be subject to interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to third-party websites

Links on this site may take you away from our official website to third-party applications and websites. These parties are not our affiliates and operate independently of the company; our privacy policy does not apply to them. They have their own procedures and priorities for collecting and processing personal data, and we are not responsible for their activities. Please use these third-party services at your own discretion.

Before sharing any personal information, read the privacy policy of any company or service on their official website. Ensure their data collection, use and processing policies align with your preferences and priorities. Any data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or amend this policy at any time. We will notify you of any changes via our official website and other appropriate channels. The updated privacy policy will be published on the website and, unless stated otherwise, will take effect immediately upon posting.

13. Your rights regarding personal data

You retain ultimate control and the final say over all personal data, including verifying its accuracy, correcting errors, and choosing to delete it or restrict the scope and nature of any processing by us.

This page provides information relevant to EEA residents:

Your personal data is protected by the rights described herein. You can exercise these rights at any time by emailing the address below.

Accessing Your Rights

If the personal information you have provided to us is accurate, you may access it at any time. Any of your personal data we process is accessible to us and therefore verifiable.

You can request access to your personal data for verification at any time, and we will provide it in electronic form. If you require additional copies of the data we process, beyond the first copy, a reasonable fee may apply.

The rights granted by law and under this Privacy Policy must not be exercised in a way that infringes the rights of others. The company may refuse or limit access to personal information if providing access would compromise the rights or freedoms of other individuals.

Right to Request Corrections

Any errors in your personal data, whether due to omissions or incorrect details, may be corrected by you or by the Company to ensure proper processing.

Erasure Rights

You have the right to request the deletion of your personal data in the following circumstances: 1) If your personal data has been processed without your consent or outside legal boundaries. 2) If you request its removal and the Company has no legal requirement to retain that data. 3) If you object to our processing of your data, even where it is lawful and based on our legitimate interests or those of a third-party provider. 4) If we are required by law to delete your data.

The right to deletion may be set aside where legal obligations under EU or Member State law require retention. The same applies if the data is needed to establish, exercise, or defend legal claims.

Right to Restrict Data Processing

You have the right to request that we restrict the processing of your personal information if you believe it is inaccurate.

If you request that the use of your personal data be restricted, we will delete it unless one of the following applies: 1) European Union or Member State law prevents deletion. 2) With your consent, where it is necessary for defending against or exercising legal claims. 3) It is required to protect the rights of another natural person.

Data Portability Rights

You are entitled to access and review any personal data you have provided where you have consented, in any manner, to its collection and to processing performed by automated systems.

You may request the transfer of any or all of your personal data to another company or organisation, where technically feasible. Exercising this right does not affect your right to have your data deleted. However, we cannot comply where doing so would infringe the rights or freedoms of another individual.

Right to object to data processing

Although the Company may process data to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to such processing and request that it stop. This right does not apply where there is a compelling legal reason to continue, including the establishment, exercise or defence of legal claims. In those circumstances, we may continue processing your personal data.

You may request at any time that your personal data not be processed for direct marketing purposes.

Your Right to Withdraw or Decline Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where possible. This will not apply retrospectively to processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been breached in relation to the processing of your personal data, each European Union Member State has designated regulatory and supervisory authorities to handle such matters. You may lodge a complaint with the relevant authority at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

Once we receive your request about your personal data and how it is processed, we will provide access to the information you have requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.

We will send the requested information electronically free of charge, unless prohibited by law or by the provisions of Section 13. We reserve the right to charge a reasonable fee or refuse requests that are spurious, excessive, or repetitive.

For data protection and security, we may request additional proof of identity if we have reasonable doubts about the individual requesting personal data.